• Economy
    • The operating profit was NOK 659 million, a decrease of NOK 183 million, caused mainly by increased depreciation and IT-costs. Operating revenues increased by 7,8 percent to NOK 7 087 million. 68.5 million journeys where completed during 2014 which is an increase of 4,4 percent.
  • Environment
    • The goal is to reduce energy consumption by 15 percent by 2017. Re-launch of a new and updated environmental calculator which gives customer CO2 information on their tickets. The environmental train wins an international prestigious award in creative communication.
  • Innovation
    • The new NSB App has increased its share in turnover by NOK 200 million in 2014, and accounts for more than 20 percent of the total ticket sales for NSB. The app has been downloaded 1 million times, and is leading amongst train companies in the world. In 2014 NSB also launched their entertainment app for downloading audiobooks, podcasts and music. Home printing of tickets was launched on nsb.no. This means that customers do not need to retrieve their tickets from ticket machines or at the ticket counter before travelling, but are able to bring their own printed ticket or to display only the electronic image of the print.
  • HSE
    • Positive cooperation with employee representatives and health and safety officials on working environment, rehabilitation and substance abuse.
  • HR
    • The employee satisfaction is high and significantly above the national average for the transport industry (79 versus 69). Job content, commitment, pride and loyalty are all areas that score particularly high, and there are very few who leave the company (1.9 percent). In 2014 NSB centre of competence conducted 6 700 course days of professional development to our train operating staff, and 420 course days for management development.
  • Customer satisfaction
    • Historically high punctuality , market oriented train schedules, new trains and improved service resulted in the highest customer satisfaction ever, with a score of 72 for the spring poll and 70 for the autumn poll.
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